Monitor EDI transaction flows across our VAN, ERP, and trading partner systems to prevent data disruptions
Troubleshoot EDI-related errors (failed transactions, mapping issues, data quality problems) and coordinate resolution with internal teams and external partners
Ensure timely and accurate processing of EDI documents: purchase orders (850), advance ship notices (856), invoices (810), inventory updates (846), and other transaction sets
Track and resolve open EDI issues, maintaining a log of problems and resolutions
Understand the flow of EDI data: what ERP actions trigger what EDI documents, and how failures cascade through the supply chain
Coordinate with IT and integration teams when technical issues require system-level fixes
Maintain relationships with VAN providers and trading partners to ensure seamless EDI operations
Respond to urgent EDI issues to prevent shipment delays or compliance violations
Lead the onboarding of new EDI trading partners as we expand our wholesale channel
Work with our VAN (ideally eZCom experience) to translate business requirements into EDI mappings and configurations
Ensure label compliance across trading partners (GS1, UPC, carton labels, pallet labels)
Validate packing structures meet 856 (Advance Ship Notice) requirements for each trading partner
Understand trading partner-specific requirements (Sephora, Ulta, Target, etc.) and ensure our systems and processes comply
Test EDI connections with new trading partners and validate data accuracy before go-live
Document trading partner requirements, EDI specifications, and onboarding procedures
Manage onboarding timelines and communicate progress to stakeholders
Serve as the subject matter expert on EDI compliance and trading partner requirements
Track all open shipments and ensure EDI statuses are up-to-date and aligned with actual operations
Generate weekly reports on open shipments, order statuses, EDI transaction volumes, and error rates
Maintain dashboards showing EDI health metrics (transaction success rates, resolution times, volume trends)
Provide regular updates to operations leadership on EDI performance and issues
Analyze EDI data to identify patterns, bottlenecks, and opportunities for improvement
Create and maintain documentation on EDI processes, trading partner setups, and troubleshooting guides

Requirements

3-5 years of hands-on EDI experience (if your experience is purely EDI-focused)
OR 5-7 years of supply chain/operations experience with significant EDI exposure
Deep understanding of EDI standards and document types: X12 transaction sets (850, 856, 810, 846, etc.), understanding of EDIFACT is a plus
Experience working with VANs (Value-Added Networks) to configure EDI connections and troubleshoot mapping issues
eZCom experience is a significant advantage
ERP system experience (NetSuite or SAP preferred). You understand how ERP data translates to EDI documents
Supply chain operations knowledge: You understand order-to-cash processes, fulfillment, inventory management, and how EDI enables these workflows
Label and packing compliance expertise: You know GS1 standards, UPC requirements, carton labeling, and how packing structures map to 856 documents
3PL coordination experience: You've worked with third-party logistics providers and understand their data requirements
You understand EDI document structure and can read EDI files to troubleshoot issues
You know how data flows: ERP → VAN → Trading Partner and back
You can identify whether an EDI error is a mapping issue, data quality issue, or system connectivity issue
You're comfortable working with technical teams (IT, integration engineers) to resolve complex issues
You understand the relationship between business processes and EDI transactions
Advanced Microsoft Excel skills for reporting, data analysis, and issue tracking
Strong analytical and problem-solving abilities. You can diagnose root causes quickly
Excellent organizational skills. You can manage multiple trading partner onboardings simultaneously
Detail-oriented mindset. EDI errors often come down to small data mismatches or format issues
Ability to work under pressure and resolve urgent issues quickly
Strong communication skills to work with internal teams (Operations, IT, Warehouse) and external partners (VAN providers, trading partners)
Ability to explain technical EDI concepts to non-technical stakeholders
Customer service orientation when working with trading partners
Proactive problem-solver who identifies issues before they escalate
Comfortable working independently in a remote environment

Benefits

Competitive salary and bonus program for full-time team members
Flexible hybrid work environment with opportunities for collaboration and growth
Inclusive culture that values diverse perspectives and celebrates individuality
The chance to be part of a fast-growing, award-winning global beauty brand

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

EDIX12 transaction setsEDIFACTVAN configurationERP systemsNetSuiteSAPGS1 standardsUPC requirementsMicrosoft Excel

Soft skills

analytical skillsproblem-solvingorganizational skillsdetail-orientedcommunication skillscustomer service orientationproactive problem-solverability to work under pressureindependent workability to explain technical concepts