SoHo Dragon

ServiceNow Consultant – HRSD, ITSM, UI-UX

SoHo Dragon

contract

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Junior

Tech Stack

ITSMServiceNow

About the role

  • Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM)
  • Configure, enhance, and support ServiceNow HRSD and ITSM modules
  • Design and implement workflows, business rules, client scripts, and catalog items
  • Support incident, request, change, and HR case management processes
  • Collaborate with internal teams to translate business requirements into ServiceNow solutions
  • Design intuitive, user‑friendly ServiceNow interfaces
  • Customize Service Portal / Employee Center experiences
  • Improve usability, accessibility, and overall end‑user experience
  • Partner with stakeholders to ensure solutions align with business needs and adoption goals
  • Work closely with HR, IT, and business partners
  • Participate in requirement gathering, design sessions, and solution walkthroughs
  • Provide documentation and knowledge transfer as needed

Requirements

  • ServiceNow platform experience (mid‑ to senior‑level)
  • Hands‑on experience with: HR Service Delivery (HRSD)
  • IT Service Management (ITSM)
  • Strong UI/UX design experience within ServiceNow
  • Experience designing Service Portal / Employee Center interfaces
  • Strong understanding of ITIL processes (Incident, Problem, Change, Request)
  • Ability to work independently and deliver in a fast‑paced environment
  • Excellent verbal and written English communication skills.
Benefits
  • Contract Duration: 6 months
  • Must work U.S business hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowHR Service Delivery (HRSD)IT Service Management (ITSM)UI/UX designworkflowsbusiness rulesclient scriptscatalog itemsincident managementchange management
Soft Skills
collaborationcommunicationindependenceadaptabilityproblem-solvingstakeholder engagementdocumentationknowledge transferuser experience improvementrequirement gathering