SoHo Dragon

Backend Engineer

• Collaborate with software engineers and business stakeholders to translate business requirements into product features
• Develop, implement, and deploy AI/ML solutions
• Preprocess and analyze large datasets to identify patterns, trends, and insights
• Evaluate, validate, and optimize AI/ML models for accuracy, efficiency, and generalizability
• Deploy applications and AI/ML models into cloud environments such as AWS/Azure/GCP
• Monitor and maintain AI/ML model performance in production environments
• Document AI/ML model development processes and lessons learned

AI Technical Architect

Platform Engineer

• Support the requirements elicitation and analyze current requests/requirements and develop the Enterprise Performance Lifecycle (EPLC) compliant technical documentation (e.g., Concept, Requirements and Design Document) as requested.
• Develop and implement SharePoint Online and MS Power Platform solutions to automate and to increase efficiency.
• Review existing SPO Sites and Power Platform applications and recommend enhancements for additional automation and user experience.
• Leverage new Microsoft 365 features and out-of-the-box functionality while adhering to the FDA User Experience (UX) design best practices and design guidelines to design, develop, and deploy new SPO Sites and Power Platform applications within the Government Community Cloud (GCC) environment.
• Recommend new tools and technologies for integration with Power Platform applications to support complex business and regulatory processes.
• Address and resolve user inquiries/issues logged.
• Assist with System/Integration Testing and User Acceptance Testing (UAT) as needed.
• Work with the IT Project Manager to provide status reports (risks/issues, deliverables, and completed and anticipated activities).

Senior SharePoint Online / MS Power Platform Developer

Business Analyst

• Lead end‑to‑end business analysis for regional and global Credit Risk initiatives, including requirements elicitation, workflow and process mapping, data discovery, and solution design aligned to strategic objectives.
• Lead requirements and operating‑level meetings, ensuring discussions are structured and decisions/actions are documented and shared.
• Conduct data analysis using SQL/Python to support requirements clarification, root‑cause investigations, solution validation, and continuous improvement efforts.
• Produce high‑quality functional documentation, including workflow diagrams and user stories.
• Design, implement, and test ETL processes using low‑code tools or Python.
• Coordinate and execute testing activities across DEV, UAT, and PROD environments, including functional, regression, integration, and user‑acceptance testing.
• Participate in production deployments by validating changes, conducting smoke tests, and ensuring successful post‑deployment behavior.
• Participate in a rotating production support model involving monitoring, initial investigation of issues, and coordination with technical teams and users.
• Identify opportunities to streamline business processes, enhance system functionality, eliminate recurring issues, and strengthen operational efficiency.
• Engage with architects and subject matter experts to help design robust solutions.

Business Analyst, Credit Risk – Intermediate

ServiceNow

• Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM)
• Configure, enhance, and support ServiceNow HRSD and ITSM modules
• Design and implement workflows, business rules, client scripts, and catalog items
• Support incident, request, change, and HR case management processes
• Collaborate with internal teams to translate business requirements into ServiceNow solutions
• Design intuitive, user‑friendly ServiceNow interfaces
• Customize Service Portal / Employee Center experiences
• Improve usability, accessibility, and overall end‑user experience
• Partner with stakeholders to ensure solutions align with business needs and adoption goals
• Work closely with HR, IT, and business partners
• Participate in requirement gathering, design sessions, and solution walkthroughs
• Provide documentation and knowledge transfer as needed

ServiceNow Consultant – HRSD, ITSM, UI-UX

IT Support

• Examining and negotiating import, standby and export letter of credit documents
• Advising, issuing, and amending import, standby and export letters of credit
• Process confirmed letters of credit
• Process incoming and outgoing collection items
• Make payment via L/C system
• Handle investigations for trade products
• Perform duties as Letter of Credit Technician for specified accounts when coverage is needed (Payment vs. Issuance)
• Act as an advisor to internal and external clients on trade finance-related issues

Contractor – Letter of Credit Technician, Intermediate

Financial Crime

• Performing KYC onboarding diligence, mainly focused on client identification (IDD), customer due diligence (CDD), enhanced due diligence (EDD), and profile completion, for US Clients.
• Performing screening activities, regarding PEP, negative news, sanctions, socio-environmental checkings, and risk mitigation.
• Ensuring the best standards for information, based on the customers’ and legal representatives' documentation, reports, and sources of information.
• Using local and global systems and tools for collecting information, upload documentation, and screening key account parties and beneficial owners.
• Assessing the risk of the customers, based on the local and international best KYC / AML / CFT standards and the SG’s Group policies and procedures.
• Composing memos and, providing further information regarding the diligences performed, for escalations and approvals.
• Maintain a solid working knowledge of AML and OFAC regulations, and banks' policies and procedures, regarding direct and indirect KYC subjects.
• Maintain a strong working relationship with stakeholders, such as business lines, Compliance, and Legal Departments.
• Maintenance of internal controls, in order to establish an organized, clear, and reliable daily tasks schedule, as well as follow the Department’s controls framework.
• Escalate issues to the Manager / Team Leader / Stakeholders, in order to respect the highest standards of ethic, quality, security and compliance.
• Attending local and global forums, for trainings, daily activities discussions, delegation, prioritization, business support and performance follow-up.

KYC Analyst, Intermediate

• The contractor will serve as an AML Analyst within the TMG
• AML Analysts review alerts generated via the automated transaction monitoring system for potentially suspicious activity; close or further investigate the cases; and escalate cases to the TMG Team Leaders or Manager, when appropriate, for possible SAR filing.
• Responsibilities of the contractor will include, but are not limited to: Conduct the first level of review on alerts generated via the automated transaction monitoring system and determine the specific information needed to manage the investigation
• Manage a queue of alerts and cases and ensure timely follow up of requests and adherence to escalation procedures
• Assist the TMG with analysis to optimize processes for improving correspondent banking monitoring
• Assist other members of AML Compliance with ad hoc analysis and investigation requests
• Know and understand the laws applicable to money laundering, including the BSA, the USA PATRIOT Act, US Treasury AML guidelines, SARs, and other requirements
• Review and analyze AML current trends and news