SoHo Dragon

Backend Engineer

• Collaborate with software engineers and business stakeholders to translate business requirements into product features
• Develop, implement, and deploy AI/ML solutions
• Preprocess and analyze large datasets to identify patterns, trends, and insights
• Evaluate, validate, and optimize AI/ML models for accuracy, efficiency, and generalizability
• Deploy applications and AI/ML models into cloud environments such as AWS/Azure/GCP
• Monitor and maintain AI/ML model performance in production environments
• Document AI/ML model development processes and lessons learned

AI Technical Architect

Platform Engineer

• Support the requirements elicitation and analyze current requests/requirements and develop the Enterprise Performance Lifecycle (EPLC) compliant technical documentation (e.g., Concept, Requirements and Design Document) as requested.
• Develop and implement SharePoint Online and MS Power Platform solutions to automate and to increase efficiency.
• Review existing SPO Sites and Power Platform applications and recommend enhancements for additional automation and user experience.
• Leverage new Microsoft 365 features and out-of-the-box functionality while adhering to the FDA User Experience (UX) design best practices and design guidelines to design, develop, and deploy new SPO Sites and Power Platform applications within the Government Community Cloud (GCC) environment.
• Recommend new tools and technologies for integration with Power Platform applications to support complex business and regulatory processes.
• Address and resolve user inquiries/issues logged.
• Assist with System/Integration Testing and User Acceptance Testing (UAT) as needed.
• Work with the IT Project Manager to provide status reports (risks/issues, deliverables, and completed and anticipated activities).

Senior SharePoint Online / MS Power Platform Developer

Business Analyst

• Lead end‑to‑end business analysis for regional and global Credit Risk initiatives, including requirements elicitation, workflow and process mapping, data discovery, and solution design aligned to strategic objectives.
• Lead requirements and operating‑level meetings, ensuring discussions are structured and decisions/actions are documented and shared.
• Conduct data analysis using SQL/Python to support requirements clarification, root‑cause investigations, solution validation, and continuous improvement efforts.
• Produce high‑quality functional documentation, including workflow diagrams and user stories.
• Design, implement, and test ETL processes using low‑code tools or Python.
• Coordinate and execute testing activities across DEV, UAT, and PROD environments, including functional, regression, integration, and user‑acceptance testing.
• Participate in production deployments by validating changes, conducting smoke tests, and ensuring successful post‑deployment behavior.
• Participate in a rotating production support model involving monitoring, initial investigation of issues, and coordination with technical teams and users.
• Identify opportunities to streamline business processes, enhance system functionality, eliminate recurring issues, and strengthen operational efficiency.
• Engage with architects and subject matter experts to help design robust solutions.

Business Analyst, Credit Risk – Intermediate

ServiceNow

• Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM)
• Configure, enhance, and support ServiceNow HRSD and ITSM modules
• Design and implement workflows, business rules, client scripts, and catalog items
• Support incident, request, change, and HR case management processes
• Collaborate with internal teams to translate business requirements into ServiceNow solutions
• Design intuitive, user‑friendly ServiceNow interfaces
• Customize Service Portal / Employee Center experiences
• Improve usability, accessibility, and overall end‑user experience
• Partner with stakeholders to ensure solutions align with business needs and adoption goals
• Work closely with HR, IT, and business partners
• Participate in requirement gathering, design sessions, and solution walkthroughs
• Provide documentation and knowledge transfer as needed

AI Technical Architect

Senior SharePoint Online / MS Power Platform Developer

Business Analyst, Credit Risk – Intermediate

ServiceNow Consultant – HRSD, ITSM, UI-UX