Softys

Administration

• Execute, support and advise the Sales team (Sales Managers and Sales Executives) on all requests related to customer registration, customer portfolio, sales map, licenses, special tax regimes and tax information.
• Critically analyze documentation received for the creation and maintenance of customer records, ensuring consistency of information in SAP and correct structuring of the sales map.
• Ensure accurate entry of sales orders, preventing blocks in the order-entry process and guaranteeing correct dissemination of commercial information (Sales Bulletin).
• Ensure correct calculation of the Sales team's variable compensation, based on registered and processed information.
• Develop, maintain and update manuals for ADMV's critical processes, ensuring standardization and continuity of activities.
• Act as a Key User, promoting knowledge dissemination and ensuring trained backups are available to cover absences or vacations.
• Perform tests of system improvements and changes requested from IT, executing validations in the QA environment to ensure adherence to requirements and no impact on existing processes.
• Identify continuous improvement opportunities in ADMV processes, proposing solutions based on critical analysis and day-to-day execution to mitigate errors and improve efficiency.

Sales Administration Analyst, Mid-level