SoftWriters

Implementation Specialist

• Schedule and lead weekly conference calls with new pharmacies
• Communicate project plans, timelines, and milestones clearly to customers
• Ensure pharmacies are on track for successful implementation
• Guide pharmacies through setup and configuration of key areas of the application
• Advise internal team members of current implementation status and escalate risks
• Participate in follow-up meetings and provide go-live support
• Enlist and coordinate other internal teams to ensure successful customer outcomes
• Conduct training of new customers and ongoing training as needed
• Support product sales demos by demonstrating workflows, best practices, and value to prospective customers
• Assist in the adoption of AI-enabled tools and workflows during implementation projects; provide feedback to internal teams on customer readiness and opportunities for AI enhancements
• Travel to client sites or business-related functions as necessary
• Other duties as assigned