Implementation Specialist

SoftWriters

Implementation Specialist guiding pharmacies through training and setup for healthcare technology solutions. Ensuring successful implementation and improving operational efficiency while traveling to client sites.

Posted 6/23/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Schedule and lead weekly conference calls with new pharmacies
Communicate project plans, timelines, and milestones clearly to customers
Ensure pharmacies are on track for successful implementation
Guide pharmacies through setup and configuration of key areas of the application
Advise internal team members of current implementation status and escalate risks
Participate in follow-up meetings and provide go-live support
Enlist and coordinate other internal teams to ensure successful customer outcomes
Conduct training of new customers and ongoing training as needed
Support product sales demos by demonstrating workflows, best practices, and value to prospective customers
Assist in the adoption of AI-enabled tools and workflows during implementation projects; provide feedback to internal teams on customer readiness and opportunities for AI enhancements
Travel to client sites or business-related functions as necessary
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree and/or equivalent experience in computer science, training, or pharmacy-related field
Experience with long-term care pharmacy operations and workflow processes
In-depth knowledge of applicable state, federal, and DEA regulations
Demonstrated commitment to SoftWriters' Core Values
Experience delivering excellent customer service
Ability to troubleshoot pharmacy software applications and workflow process issues creatively and effectively
Ability to quickly learn new software and technologies, including AI-enabled tools
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Strong communication and coordination skills with colleagues at all levels
Excellent verbal and written communication skills
Strong organizational skills, attention to detail, and sound technical judgment
Ability to travel up to 50% of the time

Benefits

Comp & perks

Competitive salary and equity participation
100% paid parental leave
401(k) with company match
Comprehensive health, dental, and vision insurance
Employee wellness programs
Paid parking provided
PTO day on your birthday
Floating holidays
Continuous learning and development opportunities
Conference and training budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pharmacy software applicationsworkflow processesAI-enabled toolstroubleshootingproject managementcustomer trainingimplementationconfigurationsales demonstrationsregulatory compliance

Soft Skills

communicationcoordinationorganizational skillsattention to detailtechnical judgmentcustomer serviceindependent workcollaborationcreativityadaptability

Certifications

Bachelor's degreepharmacy-related qualifications