Customer Support Technician
Softway Medical Group
full-time
Posted on:
Location Type: Hybrid
Location: Niort • France
Visit company websiteExplore more
Salary
💰 €25,000 - €27,000 per year
About the role
- Diagnose, process and resolve customer requests using support tools and remote support
- Ensure rigorous tracking of incidents until full resolution
- Manage communications with clients, liaising with internal teams while taking account of priorities and urgent issues
- Ensure customer satisfaction by providing clear, effective and lasting solutions
- Escalate recurring issues to contribute to the continuous improvement of support
- Participate in optimizing team processes and practices
Requirements
- First experience in customer support / hotline, ideally in the healthcare sector
- Comfortable with IT and office software/tools
- Strong written communication skills
- Good interpersonal and telephone skills
Benefits
- Work organized over 37.5 hours per week, including 12 RTT days (compensatory time off) per year
- Telework agreement allowing up to 2 days per week
- Meal vouchers (Swile): €12.10/day, 60% covered by the company
- Profit-sharing bonus and employee savings plan (PEE)
- Vacation bonus: between €300 and €600 depending on base salary
- 100% reimbursement of public transport expenses (subject to social contributions above €900)
- Bicycle/e-scooter mileage allowance: €200/year (capped)
- Employee referral bonus up to €2,000 depending on profile
- Family health insurance with a single contribution: adding dependents does not incur extra cost
- An active employee committee (CSE) offering gift vouchers, holiday vouchers, sports & culture subsidies, and discounted rates
- Company mobile phone with unlimited plan (iPhone or Samsung) provided upon successful completion of the probationary period
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communication skillsinterpersonal skillstelephone skills