Software-Schmiede Vogler & Hauke GmbH

IT Support

Software-Schmiede Vogler & Hauke GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Neckarsulm • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • You provide competent support to our ERP customers for incoming support requests (phone, email, ticketing system)
  • You perform qualified first-line troubleshooting for incidents and problem cases
  • You analyze issues in a structured manner and assess urgency and impact
  • You coordinate customer concerns as the central interface between Development, Support, Consulting, Back Office and Sales
  • You identify the appropriate handler for each topic and ensure a clean handover
  • You keep track of open cases and ensure consistent, reliable communication
  • You document in a structured way and ensure transparency within the system

Requirements

  • You have experience in customer support, IT support or customer consulting (e.g. retail, services, call center, helpdesk)
  • You communicate clearly, calmly and solution-focused — even in demanding situations
  • You work in a structured manner and are confident in prioritizing
  • You understand operational processes (e.g. in logistics, production or finance)
  • You have a good technical understanding and can follow technical relationships
  • You maintain an overview even when handling multiple parallel cases
Benefits
  • Flexible working arrangements
  • Flexible working hours & flextime
  • Hybrid model (office + mobile office) possible after the probationary period
  • 30 days of vacation plus time off at Christmas/New Year
  • Projects that make an impact
  • Since 1986: a stable software house with a vision
  • Over 1,000 mid-sized customers in use
  • Real digitalization rather than slide-only projects
  • Direct exchange with Development & Executive Management
  • A culture that brings people together
  • Collaboration on equal terms — within the team and with leadership
  • Space for ideas and independent work
  • Structured onboarding with personal mentoring
  • Clear processes in an experienced team
  • Long-standing employee and customer relationships
  • Holiday and Christmas bonuses
  • Modern office in Neckarsulm with open work space, air conditioning and roof terrace
  • Modern work equipment — also for your mobile office (laptop, headset)
  • Subsidy for BusinessBike
  • Subsidy for workplace glasses
  • fitness|schmiede — weekly online fitness class
  • Short decision paths and direct team communication
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportIT supportcustomer consultingclear communicationcalm demeanorsolution-focusedstructured workprioritizationtechnical understandingmulti-tasking