Software-Schmiede Vogler & Hauke GmbH

IT Support

• Provide customer support for inquiries via phone, email and ticketing system
• Conduct qualified first-level intake and initial processing of incidents, application questions and problem cases
• Analyze situations and assess urgency and responsibilities
• Coordinate customer issues across different departments
• Ensure clear handover of cases to the appropriate contacts
• Monitor and follow up on open tickets and requests
• Document all cases and activities in the system

IT Support — ERP Support