Software-Schmiede Vogler & Hauke GmbH

IT Support

• You provide competent support to our ERP customers for incoming support requests (phone, email, ticketing system)
• You perform qualified first-line troubleshooting for incidents and problem cases
• You analyze issues in a structured manner and assess urgency and impact
• You coordinate customer concerns as the central interface between Development, Support, Consulting, Back Office and Sales
• You identify the appropriate handler for each topic and ensure a clean handover
• You keep track of open cases and ensure consistent, reliable communication
• You document in a structured way and ensure transparency within the system