Softthink Solutions

Software Engineer

• Planning, design, development, testing, deployment, and support of the KC application.
• Document code.

Application Developer

Call Center Representative

• Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.
• Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.
• Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools.
• Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
• Assist with hardware, software, and basic network troubleshooting as needed.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Ensure all support requests are addressed within defined service-level agreements (SLAs).
• Create and update technical documentation, FAQs, and user guides specific to MS Office applications.
• Stay informed about updates and new features in Microsoft Office to enhance support services.

Application Developer

Call Center Support