Softheon

Full-stack Engineer

• Lead significant aspects of our software development efforts on the Platform team.
• Design, develop, and deliver scalable solutions that advance healthcare technology offerings.
• Drive the roadmap for the Catalog product, ensuring its reliability and scalability.
• Collaborate with stakeholders to deliver high-impact solutions and contribute to the technical direction of the platform.

Senior Software Engineer

Account Executive

• Develop and maintain a strong sense of urgency, initiative, and drive to get things done correctly, emphasizing working with and through people in the process.
• Serve as the primary point of contact for clients, managing back-to-back meetings to discuss and prioritize their concerns, open tickets, and enhancement requests.
• Communicate ticket statuses to clients, providing transparency and managing expectations regarding resolution timelines.
• Identify trends in client-reported issues and collaborate with internal teams to drive process improvements and reduce recurring problems.
• Maintain continuous visibility into the internal ticketing system throughout the day, reviewing new tickets for accuracy and priority before triaging them to the appropriate teams.
• Ensure timely escalation of complex issues to the Operations team while actively monitoring progress and advocating for client needs.
• Follow up on outstanding tickets to ensure resolution aligns with service level agreements (SLAs) and client expectations.
• Act as a liaison between clients and internal teams, facilitating clear communication and driving issue resolution.
• Make informed decisions under pressure, balancing client priorities with internal workflows.
• Control all aspects of task execution to ensure accurate and timely completion.
• Oversee client operations using reporting metrics, identifying opportunities for process optimization.
• Participate in and contribute to monthly Executive Steering Committee presentations with client leadership teams.
• Provide insights on ticket resolution trends and client concerns to inform strategic decisions.
• Collaborate cross-functionally with Operations, Product, and Support teams to enhance client experience and optimize internal processes.
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Availability to travel up to 10%, as needed.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).

Client Executive

Network Engineer

• The Network Administrator is responsible for the installation, maintenance, and reliable operation of the organization’s network infrastructure to ensure optimal performance, security, and reliability.
• This role ensures that the network operates efficiently and securely to support the company’s business operations and strategic initiatives.
• Diagnose and resolve network-related issues promptly.
• Provide Level 2 support for network related incidents and service requests.
• Work closely with other teams to ensure seamless integration and operation of the environment.
• Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
• Collaborate with the Security Team to address vulnerabilities and ensure compliance with regulations (e.g., GDPR, HIPAA, PCI DSS).
• Assist in the implementation and documentation of new network solutions or improvements to existing infrastructure.
• Stay updated on advancements in network technologies and recommend improvements to existing systems.
• Develop and maintain detailed documentation, including architecture diagrams, procedures, and policies for the network infrastructure.
• Generate reports on network performance and system incidents.
• Monitor network performance and ensure reliability.
• Configure and maintain firewalls, routers, switches, and other network devices.
• Perform routine network maintenance tasks, including firmware updates and patch management.
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Must be available for rotating on call shifts.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).