Softheon

Social Media Manager

• Develop and execute comprehensive social media strategies across three brands, tailored to distinct audiences and business goals.
• Own the content calendar and publish daily posts, ensuring consistent, high-quality content across platforms.
• Manage and optimize both organic and paid social campaigns to drive awareness, engagement, and conversions.
• Create, edit, and publish engaging content, including copy, visuals, and short-form video.
• Ensure consistency in brand voice, messaging, and positioning across all social channels.
• Monitor, engage, and respond to followers to build community and strengthen brand trust.
• Lead social media coverage for events, including live posting, recaps, and amplification.
• Write and distribute LinkedIn and company newsletters across social and email channels.
• Partner with the Content Manager and Creative Designer to develop and execute high-impact content.
• Collaborate cross-functionally with Product, Marketing, and other teams to align social messaging with broader strategies.
• Conduct social media market research and competitor analysis to identify trends, opportunities, and best practices.
• Track, analyze, and report on performance metrics and KPIs against benchmarks, using insights to optimize campaigns.
• Collaborate with the Talent team to actively engage in hiring and recruitment process, including participating in interviews.

Operations

• Conduct client support calls and engage with clients and members over the phone and via email, maintaining professionalism and courtesy.
• Provide exceptional support to clients, troubleshooting issues and responding to inquiries in a timely manner.
• Act as first-level support, handling customer complaints, requests, and inquiries to ensure effective resolution.
• Present the organization in a positive light, embodying values of excellence and customer focus in every interaction.
• Master Softheon products to utilize appropriate escalation channels for ticket requests.
• Adhere to Standard Operating Procedures (SOPs) while employing creative problem-solving skills to address complex issues.
• Manage "manual" queues as assigned to ensure timely and efficient resolution of customer inquiries.
• Collaborate with cross-functional teams (Product Development, Sales, and Customer Success) to address client needs and enhance product offerings.
• Participate in training sessions and knowledge-sharing activities to continuously improve product and service understanding.
• Contribute to the creation and updating of documentation, training materials, and SOPs to streamline operations and ensure consistency in client support.
• Analyze data and review reporting to identify trends and provide insights for process improvements.
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Must be available to work rotating weekend shifts, as well as occasional holidays and overtime shifts.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).

Client Operations Analyst I

Business Operations

• Analyze and optimize business operations to support the company's strategic objectives
• Collect, analyze, and interpret data to identify trends and insights
• Assist in identifying and implementing process improvements to enhance efficiency
• Generate and maintain regular reports on key business metrics
• Support project management activities, including tracking progress and identifying issues
• Work closely with cross-functional teams to support business operations
• Conduct market research to stay informed about industry trends
• Maintain comprehensive documentation of processes and procedures
• Ensure business operations comply with industry regulations and company policies
• Collaborate with the Talent team in the hiring and recruitment process
• Must be available for on-call duty during peak periods
• Must be available to work rotating weekend shifts

Business Operations Analyst I

Full-stack Engineer

• In the position of Sr Software Engineer I at Softheon, you'll lead significant aspects of our software development efforts.
• Design, develop, and refine solutions that advance our healthcare technology offerings.
• Influence the direction of our products and mentor junior engineers.
• Shape the technical future of Softheon while delivering impactful software solutions.
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed.
• Attend in-person meetings at headquarters approximately 2 times per year (in addition to other travel requirements if applicable).

Senior Software Engineer

• Develop and execute comprehensive social media strategies across three brands, tailored to distinct audiences and business goals.
• Own the content calendar and publish daily posts, ensuring consistent, high-quality content across platforms.
• Manage and optimize both organic and paid social campaigns to drive awareness, engagement, and conversions.
• Create, edit, and publish engaging content, including copy, visuals, and short-form video.
• Ensure consistency in brand voice, messaging, and positioning across all social channels.
• Monitor, engage, and respond to followers to build community and strengthen brand trust.
• Lead social media coverage for events, including live posting, recaps, and amplification.
• Conduct social media market research and competitor analysis to identify trends, opportunities, and best practices.
• Stay informed on industry news, trends, and platform updates, applying insights to content and strategy.

• Lead significant aspects of our software development efforts on the Platform team.
• Design, develop, and deliver scalable solutions that advance healthcare technology offerings.
• Drive the roadmap for the Catalog product, ensuring its reliability and scalability.
• Collaborate with stakeholders to deliver high-impact solutions and contribute to the technical direction of the platform.