SoftExpert - Software for Excellence

Junior Support Analyst – Affirmative Action (PWD)

SoftExpert - Software for Excellence

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

ERP

About the role

  • Clarify questions regarding the functionality and features of SoftExpert applications;
  • Reproduce situations reported by the client to identify the root cause of incidents;
  • Interact with Development and Technology teams to resolve incidents;
  • Log all incidents reported by clients;
  • Provide Development and Technology teams with information aimed at the continuous improvement of SoftExpert applications;
  • Prepare follow-up reports for tickets;
  • Seek support and involvement from other SoftExpert areas (Development, Technology) to resolve incidents when necessary;
  • Apply correction packages/patches in the client's environment, depending on the support contract type and complexity;
  • Meet response times and other clauses stipulated in support contracts;
  • Assist the support team with technical questions about computing environments;
  • Help map and validate preventive and corrective procedures in computing environments;
  • Apply investigation and problem-resolution techniques;
  • Interact with the client's IT team or their designated representative;
  • Identify and leverage opportunities to sell services not covered by the support contract.

Requirements

  • Bachelor's degree completed or in progress in Information Systems, Systems Analysis and Development (ADS), Software Engineering, or related fields;
  • Experience providing software support;
  • Problem-solving skills;
  • Excellent verbal and written communication;
  • Intermediate to advanced English;
  • Experience with enterprise management software / ERP.
Benefits
  • 🩺 Unimed Health Plan: No monthly fee for the primary holder and only 30% copayment
  • 🤑 Annual Bonus: We recognize and reward your effort with a special annual bonus
  • 🍎 Meal Allowance or Food Voucher: Enjoy meals without payroll deductions, with a benefit of R$950.00
  • 👩‍🏫 Education Assistance: Scholarships for language courses, undergraduate, graduate, or specializations, with monthly reimbursement of up to 70%
  • 🦷 Dental Plan: Choose from three comprehensive plan options to take care of your smile throughout Brazil
  • 🎁 Referral Bonus: Refer a friend and receive up to R$1,000.00
  • 💻 Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert
  • 🏅 Internal and External Training: We invest in your growth with training programs
  • 💊 Pharmacy Benefit
  • 💟 Life Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software supportproblem-solvingincident managementroot cause analysisinvestigation techniquescorrective procedurespatch managementERP
Soft Skills
communicationinterpersonal skills
Certifications
Bachelor's degree in Information SystemsBachelor's degree in Systems Analysis and DevelopmentBachelor's degree in Software Engineering