SoftEngine

Project Manager

• Lead end-to-end ERP implementation projects for SAP Business One and Acumatica clients
• Develop and manage detailed project plans, timelines, budgets, resource allocations, and deliverables
• Facilitate project kickoff meetings, status meetings, steering committees, and executive reviews
• Ensure adherence to project management methodologies, governance standards, and PMO processes
• Manage project scope, change requests, dependencies, and issue resolution
• Coordinate cross-functional teams including consultants, developers, data migration specialists, and client stakeholders
• Monitor project health, budget burn, utilization, and delivery risks
• Serve as the primary client-facing project lead throughout the implementation lifecycle
• Build trusted relationships with executive sponsors and operational stakeholders
• Translate business requirements into actionable project plans and delivery milestones
• Proactively communicate project status, risks, escalations, and remediation plans
• Ensure a positive customer experience focused on adoption, time-to-value, and long-term success
• Drive consistency and quality across project documentation, status reporting, and implementation standards
• Maintain accurate project forecasting, financial tracking, and CRM/PSA updates
• Identify opportunities to improve delivery processes, tools, templates, and customer onboarding experiences
• Support resource planning and future staffing forecasts across the Professional Services organization
• Participate in post-project reviews and continuous improvement initiatives
• Identify delivery risks early and implement mitigation strategies
• Escalate critical project concerns appropriately with recommended action plans
• Manage competing priorities while maintaining strong customer satisfaction and delivery quality
• Ensure alignment between contracted scope, client expectations, and delivery execution

SAP Business One, Acumatica Project Manager

Account Manager

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong relationships with executive sponsors, business stakeholders, and end users
• Develop a deep understanding of client business goals, operational challenges, and success metrics
• Conduct regular customer touchpoints, strategic reviews, and account health assessments
• Act as a customer advocate internally to ensure alignment across delivery, support, sales, and leadership teams
• Drive customer adoption, engagement, and long-term value realization
• Monitor account health indicators including utilization, adoption, satisfaction, and risk signals
• Develop success plans and remediation strategies for at-risk accounts
• Coordinate onboarding, training, and customer enablement activities
• Ensure timely resolution and escalation of customer concerns when necessary
• Identify opportunities for upsell, cross-sell, renewals, and expanded services
• Support contract renewals and commercial discussions
• Maintain accurate account forecasts, pipeline visibility, and customer engagement documentation
• Track and report on customer KPIs, project status, and satisfaction metrics
• Prepare executive-ready presentations, QBRs, and account summaries
• Collaborate cross-functionally to improve customer experience and delivery consistency

SAP Business One, Acumatica Project Manager

Customer Success – Account Manager