Softdocs

DevOps Engineer

• Provision, configure, and maintain cloud infrastructure — virtual servers, databases, storage, and other resources — to support client environments.
• Act as the first responder for issues reported through Salesforce and Azure DevOps. Diagnose and resolve issues within client cloud environments, escalating as needed.
• Track and manage cloud assets and resources across client environments, keeping inventory, configuration, and cost accurate and up to date.
• Build, test, and execute automations, pipelines, and scripts to support cloud operations.
• Maintain monitoring and alerting tools (SIEM, Datadog, etc.) to ensure the health and high availability of client systems. Participate in the weekday and weekend on-call rotation.
• Maintain security tools (including but not limited to WAF, antivirus, SIEM, and CSPM) and access controls, and support ongoing compliance efforts.
• Work with cross-functional and engineering teams to resolve issues and support the delivery of end-to-end products and features.
• Stay current with cloud technologies and operational best practices, with emphasis on our current technology stack and cloud cost management (FinOps).

Cloud Operations Engineer

Support Engineer

• Provide professional, friendly, and timely support for Softdocs products
• Communicate clearly and positively to drive case resolution
• Document every issue, action, and outcome accurately in the support system
• Respond to requests via email, chat, phone, and case management tools
• Manage multiple open cases and prioritize effectively in a fast-paced environment
• Collaborate with internal teams to resolve complex issues and share knowledge
• Interpret application and system logs to troubleshoot functionality
• Stay current on product updates and features through training and self-learning
• Suggest improvements for internal documentation and support processes

Cloud Operations Engineer

Client Support Technician