Softdocs

Solutions Engineer

• Makes clients wildly successful through their onboarding to Softdocs applications
• Partners with Project Managers to ensure satisfactory client communication and understanding of project deliverables and deadlines
• Partners with Business Solution Consultants on the business-oriented processes of new deployments, sharing the technical components of new deployments with them
• Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects
• Takes ownership of the technical components of new deployments
• Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
• Ensures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to provision their Etrieve environment and make it available, ready to integrate with other systems
• Executes data migration when a new client is transitioning from a previous imaging software to Softdocs’ Etrieve (i.e., data mapping, data translation, data imports)

Technical Solutions Consultant

• Consults with clients to understand business processes and optimizes them to achieve desired outcomes utilizing Softdocs solutions
• Utilizes coding languages daily to develop custom forms and applications against business processes defined by client specifications
• Partners with Project Managers to ensure consistent client communication and understanding of project deliverables and deadlines
• Maintain comprehensive and detailed documentation to support the successful implementation and ongoing maintenance of Softdocs solutions.
• Provides general application administration to support successful maintenance of client implementations of Softdocs solutions
• Works across multiple projects and project teams simultaneously to anticipate and manage changes in client needs

Technical Solutions Consultant

Managed Solutions Consultant