Softcard (acquired by Google)

Customer Service Representative

Softcard (acquired by Google)

full-time

Posted on:

Location Type: Office

Location: Greensboro • North Carolina • United States

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About the role

  • Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders.
  • May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.

Requirements

  • Typically requires a high school diploma or GED
  • zero (0) to three (3) years of related experience or an equivalent combination.
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
  • Product knowledge is preferred.
Benefits
  • options for healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation
  • sick
  • holiday pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entrynegotiationinventory managementshipping methodscustomer service
Soft Skills
reliabilityorganizationattention to detailcommunicationmulti-taskingtime management
Certifications
high school diplomaGED