Softcard (acquired by Google)

Manager, Customer Relationships

Softcard (acquired by Google)

full-time

Posted on:

Location Type: Office

Location: Kemps Creek • Australia

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About the role

  • Lead, develop, and motivate a high-performing sales team focused on customer relationship management within NSW.
  • Coach and mentor team members to deepen customer engagement and improve sales capabilities.
  • Analyse sales data and metrics to inform strategic decisions and improve outcomes.
  • Collaborate cross-functionally to streamline sales operations and enhance customer experience.
  • Develop and execute plans to meet or exceed financial targets, including revenue growth through customer retention and increased share of wallet.
  • Monitor sales pipelines, identify risks, and implement mitigation strategies.

Requirements

  • Experience in industrial, engineering, or MRO sectors is beneficial.
  • Proven leadership skills with the ability to nurture talent while maintaining high performance standards.
  • Strong capability in using sales metrics and KPIs to drive team performance.
  • Proficient in sales pipeline management, financial reporting, budgeting, and forecasting.
  • Excellent communication, coaching, and interpersonal skills.
  • Ability to collaborate effectively.
  • Strong problem-solving and decision-making abilities.
  • Comfortable with technology adoption including CRM systems and reporting tools like Power BI.
  • Willingness to travel regularly within the assigned geographic area.
Benefits
  • Performance incentives + Tool of trade | Laptop, iPhone, Company Car
  • Enjoy exclusive employee benefits, including discounts on products and services!
  • Ongoing training and career development; we genuinely care about supporting you to reach your full potential.
  • An inclusive culture that embraces the diversity of our people.
  • Free flu shots and counselling services with our Employee Assistance Program, and access to mental health and well-being support initiatives.
  • Supplied uniform of choice to foster a strong sense of team spirit and belonging.
  • Incentive scheme to celebrate and reward our success.
  • One paid Volunteer Leave Day each calendar year, allowing you to give you to the community with our full support.
  • Parental Leave Top-Up Allowance to provide extra financial support when welcoming new family members.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales metricsKPIssales pipeline managementfinancial reportingbudgetingforecasting
Soft Skills
leadershipcoachinginterpersonal skillsproblem-solvingdecision-makingcollaboration