SOFMEDICA Life-saving Innovation

Clinical Solution Sales Representative

SOFMEDICA Life-saving Innovation

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • Croatia

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About the role

  • - Provide first-line support to customers in Croatia via phone, email, and chat in Croatian and English
  • - Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively
  • - Guide customers through product setup, configuration, and usage of the SOFMEDICA platform
  • - Troubleshoot technical issues and provide step-by-step solutions to ensure minimal disruption to training sessions
  • - Escalate complex technical issues to senior support or engineering teams when necessary
  • - Providing remote demonstrations and follow up sessions to keep customers engaged after initial sign up
  • - Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system
  • - Contribute to and maintain support documentation, FAQs, and knowledge base articles
  • - Identify recurring issues and patterns, providing feedback to product development and engineering teams
  • - Proactively reach out to customers to ensure satisfaction and identify opportunities for additional training or support
  • - Build strong relationships with customers, acting as their trusted advisor for all platform-related matters
  • - Collaborate with the sales team to facilitate smooth onboarding for new customers
  • - Gather customer feedback and testimonials to help improve our products and services
  • - Stay up-to-date with new features, updates, and best practices for the SOFMEDICA platform
  • - Participate in ongoing training programs to enhance technical skills and product knowledge
  • - Contribute ideas for improving customer support processes and service quality

Requirements

  • - Bachelor's degree (any field; business, life sciences, or healthcare preferred)
  • - Proficient in MS Office; comfortable with CRM, sales tools, and AI agents
  • - Fluent Croatian (native) and English (B2+; C1 preferred)
  • - The ability to use Ai LLM's to amplify our ability to complete and organize tasks and agents
  • - Comfortable with learning and using support ticketing systems and CRM software
  • - Basic understanding of troubleshooting methods and diagnostic processes
Benefits
  • - Competitive compensation and benefits package
  • - Comprehensive sales training program and ongoing professional development
  • - Opportunity to work with cutting-edge medical technology and make a real impact on healthcare
  • - Clear career progression path with potential to advance to senior sales or management roles
  • - Supportive team environment with mentorship from experienced professionals
  • - Flexible work arrangements with remote work options
  • - Opportunity to be part of a fast-growing company revolutionizing surgical education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportcustomer supportproduct setupconfigurationdiagnostic processessupport documentationknowledge baseCRM softwareAI agents
Soft Skills
communicationproblem-solvingcustomer engagementrelationship buildingcollaborationfeedback gatheringproactive outreachadaptabilityprofessionalismtraining facilitation
Certifications
Bachelor's degree