Sofigate

Salesforce Consultant

• Lead and facilitate customer workshops, challenge assumptions, and understand service processes and business outcomes
• Translate business needs into Salesforce Service Cloud solutions
• Design solution roadmaps, user stories and acceptance criteria
• Advise when to configure versus customize Salesforce
• Collaborate with architects, developers and customer stakeholders
• Guide customers on AI and Agentforce opportunities

Functional Salesforce Service Cloud Consultant