SOCRadar Extended Threat Intelligence

Technical Account Manager

• Onboard new customers and perform product trainings of SOCRadar platform to educate customers/partners of the services
• Create custom integrations and configuration for customer deployments
• Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators
• Regular updates and calls with customers about technical details and issues
• Address technical questions of customers and channel partners, offer best practices
• Prepare Proof of Value (POV), QBR and EBR reports together with AMs/CAMs
• Work closely with the AMs to solve customers issues
• Research the assigned countries/locations and prepare use-case documents about the critical incidents in those regions
• Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar
• Analyze customer incidents and alarms to help CSM and partners to advise customers which additional service they might need
• Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities

Technical Account Manager, Spanish Speaker