Technical Account Manager, Spanish Speaker
SOCRadar Extended Threat Intelligence
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Onboard new customers and perform product trainings of SOCRadar platform to educate customers/partners of the services
- Create custom integrations and configuration for customer deployments
- Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators
- Regular updates and calls with customers about technical details and issues
- Address technical questions of customers and channel partners, offer best practices
- Prepare Proof of Value (POV), QBR and EBR reports together with AMs/CAMs
- Work closely with the AMs to solve customers issues
- Research the assigned countries/locations and prepare use-case documents about the critical incidents in those regions
- Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar
- Analyze customer incidents and alarms to help CSM and partners to advise customers which additional service they might need
- Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities
Requirements
- At least 5 years of pre-sales or technical account management experience
- Previous experience in the cybersecurity industry, notably in network security (specifically in threat intelligence is a big plus)
- Excellent Communication, Presentation and Time Management Skills
- Customer-centric, consultative attitude (knowledge of MEDDICC or similar framework is a plus)
- Fluency in Spanish Speaking.