Social Element

Social Media Manager

• Responding to consumer queries and complaints on social media
• Engaging with the online audience on behalf of clients
• Using knowledge of best practices across social platforms for customer interactions
• Ensuring brands connect with their communities and build positive associations

Social Media Community Manager, English

• Be the voice of the brand by understanding social offerings and products
• Respond to consumer’s queries and complaints
• Engage with online audience on behalf of the client
• Ensure brands connect with their communities

German

• You will be going over reported content, in the German and English language, which will include; comments, chats, strong graphic images, videos and audio files.
• Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not.
• You may also need to escalate harmful content to ensure continued protection of the users and brand.
• Moderate in accordance with Social Element and client-specific guidelines.
• Keep up to date with notifications of any new changes in the guidelines or our systems.
• Carry out moderation and training according to the times scheduled in the project schedule.
• Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging.
• Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats).
• Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues.

Gaming Moderator – German, English

• Review reported content in German and English, including comments, chats, images, videos, and audio files
• Assess if content has broken community policies per moderation guidelines
• Escalate harmful content when necessary
• Maintain quality and quantity KPI targets for moderation

Gaming Moderator, German – English

• Be the voice of the brand and respond to consumer’s queries, complaints, and engage with the online audience
• Use knowledge of best practices across social platforms for authentic interactions
• Ensure brands are connecting with their communities with positive associations

Implementation Specialist

• Identify, design, and deploy AI-driven solutions that solve core business challenges and optimize internal workflows.
• Serve as our internal AI champion; continuously evaluating our operations and building tools that drive efficiency, automation, and scale.
• Bridge the gap between abstract business needs and functional, AI-powered systems.
• Leverage modern vibe-coding platforms and low-code/no-code ecosystems to rapidly prototype and deploy scalable solutions.

Social Media Community Manager, English

Social Media Community Manager, English

Gaming Moderator – German, English

Gaming Moderator, German – English

Social Media Community Manager, English

AI Implementation Specialist