Sobi - Swedish Orphan Biovitrum AB (publ)

Global Omnichannel Customer Engagement Lead

Sobi - Swedish Orphan Biovitrum AB (publ)

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Responsible for delivering seamless and engaging experiences for healthcare professionals (HCPs) and other key stakeholders across all platforms
  • Accelerating brand engagement and topline growth
  • Work in close collaboration with global cross functional and affiliates teams
  • Develop impactful customer journeys, high quality content and engage affiliates in effective deployment across channels
  • Experience in rep triggered and blast emails, webinar platforms, HCPs portals, content tagging, Veeva and KAM orchestration is essential
  • Communicate to stakeholders at all levels with clarity and vision
  • Shape the digital and omnichannel roadmap for Sobi

Requirements

  • University degree level education –Marketing, Engineering, Data or Computer Science
  • Digital/omnichannel experience at regional or global, including leading extensive digital projects within the pharmaceutical industry
  • Additional commercial experiences including sales, marketing and business intelligence
  • Experience in Cardiometabolic disorders is desirable
  • Proficient with CRM ecosystems such as Veeva
  • Data driven with strong data and analytics skills, Qlick/Power BI
  • Desirable experience in data flows/warehouse
  • Experienced in marketing automation across different customer segments
  • Ability to communicate complex digital strategies in simple, compelling narratives
  • Cross-cultural leadership, effective communication and team working skills
  • Multi stakeholder project management and leadership experience, delivering results on time and within budget
  • Flexibility, ability to manage change and operate in an environment of uncertainty
  • Fluency in written and spoken English
  • Additional European language skill is desirable
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital experienceomnichannel experiencedata analyticsmarketing automationdata flowsdata warehousecontent taggingrep triggered emailsblast emailswebinar platforms
Soft Skills
effective communicationcross-cultural leadershipteam workingproject managementflexibilityability to manage changeclarity in communicationstakeholder engagementnarrative developmentresults delivery