Associate Director – Patient Services
Sobi - Swedish Orphan Biovitrum AB (publ)
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $150,000 - $190,000 per year
Job Level
About the role
- Serve as strategic partner and driver of strategic initiatives that enhance patient access to therapies and improve overall patient experience.
- Build strategic knowledge and relationships to adopt new technology solutions to further enhance operational efficiencies for our financial assistance programs.
- Identify and implement new services, program enhancements and operational efficiencies to improve patient engagement and service delivery.
- Drive operational excellence and continuous improvement across patient support programs.
- Lead and monitor day to day to operations and strategy of Patient Support and financial assistance services to ensure high quality performance and adherence to contractual requirements.
- Monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement.
- Utilize program specific data reports to identify trends, present insights, and suggest opportunities for improvement.
- Collaborate with internal and external stakeholders to ensure the highest standards of patient care and support.
- Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives.
Requirements
- BA/BS degree required
- Minimum 5 years pharmaceutical/biotech experience in patient services, market access, reimbursement, or related functions, preferably within rare disease.
- In-depth knowledge of patient access, reimbursement strategies, financial assistance programs, and healthcare regulations.
- Strong ability to collaborate and work cross-functionally with internal and external stakeholders.
- Excellent computer skills (specifically PowerPoint and Excel) and proficiency in using data analytics to drive decision-making and optimize patient services.
- Excellent project management skills and ability to manage and execute complex projects independently.
- Strong verbal and written communication skills.
- Prior vendor management experience.
- Strong understanding of compliance requirements for patient support programs.
- Passion for improving the lives of patients with rare diseases.
- Ability to travel ~25% as needed for strategic initiatives.
Benefits
- Competitive compensation for your work
- Generous time off policy
- Opportunity to broaden your horizons by attending popular conferences
- Emphasis on work/life balance
- Collaborative and team-oriented environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsproject managementreimbursement strategiesfinancial assistance programspatient accessoperational efficienciesKPI monitoringprogram enhancementspatient engagementcompliance requirements
Soft Skills
collaborationcommunicationstrategic thinkingleadershipproblem-solvingindependent executionrelationship buildingcontinuous improvementadaptabilitypassion for patient care