Manage the ongoing business relationship with Sobi’s third-party logistics providers (“3PL”).
Overseeing the 3PL function requires working cross-functionally to drive issue resolution and continuous improvement of processes.
Responsible for implementation of strategies that bring value to Sobi and its Trade channel customers.
Excel at working cross-functionally and collaboratively with many internal stakeholders including, Order Fulfillment, Supply Chain, Logistics, Finance and Quality.
Account Management to ensure operational flow of order activities between 3PL and distribution centers/trading partners in North America.
Management of day-to-day operations of the 3PL and the services it provides to Sobi, including, but not limited to coordination and oversight of inbound products and inventory; order processing and distribution; inbound and outbound logistics (shipment/transportation); pack outs, DSCSA, product damage and temp excursions, etc.
Conduct scheduling and planning activity meetings to ensure product availability at 3PL meets direct customers’ needs; daily monitoring of direct customer orders and sales.
Engage with Trade customers to address questions and resolve issues related to customer account set up and account maintenance, customer orders and 3PL shipment delays.
Contract negotiations, implementation and oversight of contractual requirements.
Ensure adherence to the operational components of the 3PL Distribution and Services Agreement.
Partner with 3PL to identify appropriate shipping solutions (e.g., trucks/validated shippers, EPTN lanes) to deliver product successfully.
Responsible for risk assessment and mitigation of Trade Order Fulfillment Processes of the 3PL and aligning them with Sobi’s standards and practices.
Develop and implement performance requirements and reportable metrics for the 3PL to measure against Sobi’s standards for trade customer’s timely access to Sobi’s portfolio.
Responsible for the analysis of the 3PL’s scorecard metrics and publication of performance to key internal stakeholders.
Development and coordination of 3PL performance improvement initiatives, ensuring accountability to performance expectations.
Drive process improvements with the 3PL, including development of continuous improvement plans and fostering process improvement behaviors.
Monitor SOPs, work instructions, job aids, and business rules to ensure compliance by 3PL to Sobi requirements.

Requirements

Minimum of 10 years’ experience in the pharmaceutical/biotech or related healthcare industry including management of a 3PL or related logistics provider
Deep understanding of US commercial distribution, 3PL operations and healthcare environments
Strong knowledge of global shipping, Incoterms, DSCSA and trade compliance
Experience with new product launches
Experience with ERP systems, EDI trade data platforms, and 3PL reporting systems
Possess 5+ years of successful account management experience with increasing levels of responsibility demonstrated
Ability to work effectively with cross-functional stakeholders including Supply Chain, Finance, Quality, Order Fulfillment and Logistics
Ability to rapidly assimilate information and to prioritize and manage multiple projects
Proficiency required in MS Office applications, including Word, Excel and PowerPoint, to assimilate and develop presentations and reports
Incumbent must possess excellent written and spoken communication skills; be able to prioritize work and communicate with expediency with senior leaders; possess solid business judgment and attention to detail; ability to multi-task and problem solve to resolve issues with the 3PL, as well as internal business partners.
Deep experience working in fast-paced environments managing multiple responsibilities, projects and requests from internal stakeholders.
Proven track record of exceeding objectives and goals, as an individual and as part of a team.

Benefits

Competitive compensation for your work
Generous time off policy
Summer Fridays
Opportunity to broaden your horizons by attending popular conferences
Emphasis on work/life balance
Collaborative and team-oriented environment
Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

3PL managementlogistics operationsaccount managementrisk assessmentperformance metricsprocess improvementnew product launchestrade complianceglobal shippingERP systems

Soft Skills

cross-functional collaborationcommunication skillsproblem solvingattention to detailbusiness judgmentmulti-taskingproject managementprioritizationstakeholder engagementadaptability