Sobeys

Customer Support

• Act as frontline representative of the Voilà brand, supporting Customer Service via phone, email, chat, and other channels
• Resolve inquiries, troubleshoot issues, and document all interactions in Salesforce
• De-escalate situations through empathy and empowerment to ensure customers feel heard and supported
• Contact customers on behalf of other departments and cross-functional initiatives
• Drive continuous improvement by identifying opportunities to enhance processes and customer satisfaction
• Collaborate closely with teammates and leadership, following a “One Team” approach
• Support training and mentorship for peers and new hires
• Keep leadership informed of emerging trends, recurring issues, and potential escalations
• Adapt to business needs in a 24/7 operation and cover a variety of shifts

Customer Service Representative