Snyder Industries Inc.

Knowledge Base Manager

Snyder Industries Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date.
  • Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting).
  • Maintain internal documentation for Support, CS, Sales, and Product teams.
  • Manage documentation in Confluence (spaces, templates, workflows, permissions).
  • Turn complex product/accounting topics into clear step-by-step guides.
  • Partner with Product, Support, and Engineering to document changes and releases.
  • Ensure documentation quality and consistency (tone, clarity, formatting, accuracy).
  • Keep content up to date using feedback, analytics, and regular reviews.

Requirements

  • Experience in SaaS documentation (Knowledge Base / Technical Writing)
  • Proven ability to build a knowledge base from scratch
  • Strong Confluence expertise
  • Excellent English writing (clear and structured)
  • Ownership mindset + ability to work cross-functionally
  • Comfortable explaining complex product/FinTech topics in simple terms
Benefits
  • Competitive compensation package
  • $120 monthly allowance for insurance, sports, or wellness activities
  • 30 business days of Compensated Break annually
  • Fully remote setup
  • Supportive, collaborative team culture that values initiative and ownership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS documentationTechnical writingKnowledge base developmentDocumentation quality assuranceContent management
Soft Skills
Ownership mindsetCross-functional collaborationClear communicationAnalytical thinking