Snyder Industries Inc.

Sales

• Own and execute the global sales strategy, with a strong focus on the US market.
• Drive revenue growth, pipeline health, and forecast accuracy.
• Stay hands-on with key deals, demos, and high-value opportunities.
• Build, optimize, and scale sales processes and automation across the funnel.
• Build and scale sales processes and automation, owning HubSpot CRM end-to-end.
• Partner closely with Product, Customer Success, Support, and Marketing to improve conversion, retention, and expansion.
• Track and optimize core sales KPIs (pipeline, win rate, ACV, retention).
• Use data and customer insights to refine pricing, positioning, and go-to-market strategy.
• Report performance and strategic insights to leadership and the CEO.

Head of Sales

Product Manager

• Own product features to drive user growth and revenue
• Partner cross-functionally with Support, Success, Sales, Engineering and Leadership
• Deeply understand accounting workflows and integrations (QuickBooks, Xero, Sage, Oracle NetSuite, and payment platforms)
• Fine-tune and supervise existing product and operational processes to ensure scalability and consistency
• Use data and customer feedback to identify and prioritize improvements
• Own and maintain the product roadmap, balancing near-term delivery and long-term goals
• Define clear product requirements and manage execution in Jira
• Track product performance using core SaaS metrics (MRR, retention, churn, activation)
• Test and validate new ideas to improve user experience
• Maintain clear documentation in Confluence and communicate progress to stakeholders and the CEO.

Manager

• Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date.
• Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting).
• Maintain internal documentation for Support, CS, Sales, and Product teams.
• Manage documentation in Confluence (spaces, templates, workflows, permissions).
• Turn complex product/accounting topics into clear step-by-step guides.
• Partner with Product, Support, and Engineering to document changes and releases.
• Ensure documentation quality and consistency (tone, clarity, formatting, accuracy).
• Keep content up to date using feedback, analytics, and regular reviews.

Head of Sales

Product Manager

Knowledge Base Manager