snuggs

Customer Care Specialist, Czech-speaking

snuggs

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czech

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About the role

  • Being the primary point of contact for our customers via email and social media, delivering timely, thoughtful, and solution-oriented support
  • Managing customer inquiries related to products, availability, orders, and order changes in Czech, English and German languages (with the support of AI)
  • Coordinating closely with our external warehouse partners and logistics providers to ensure smooth order fulfillment and delivery
  • Handling product returns, exchanges (size/fit), and claims efficiently
  • Collecting, documenting, and sharing customer feedback and insights to help continuously improve our products, processes, and overall customer experience
  • Ensuring all customer interactions reflect snuggs’ brand values and contribute to a positive, trust-based relationship with our community
  • Actively contributing to the shaping and strengthening of our brand identity through high-quality customer communication and service standards

Requirements

  • Native-level Czech skills (C2 Level), and fluency in English
  • Previous experience in a customer-facing role (e.g. customer care, support, service, etc.)
  • Highly organized, reliable, and comfortable managing priorities independently
  • Empathetic, proactive, and motivated to help others - you enjoy creating positive customer experiences
  • Strong alignment with snuggs’ values (natural, expertise, kindness) and a mindset focused on continuous personal and professional growth
  • Experience with tools such as Asana, Slack, and Google Workspace (Sheets, Docs, etc.) is a big plus
Benefits
  • The chance to be part of **a mission-driven, innovative company** in a rapid growth phase, with the opportunity to make a real impact on our development 📈
  • Significant **discount** on our products 🧡
  • **Hybrid** working model with 3 days onsite and 2 days in HO 🏢
  • Office **snacks and refreshments** to keep you energized throughout the day 🥗
  • We have offices in **Prague, London, and Berlin** - with the opportunity to travel occasionally, work on-site, and connect with colleagues 🏠
  • **25 vacation days** + 3 sick days per year 🏝️
  • A **personal educational budget **to support your growth and self-development 🧑‍🎓
  • Regular** company gatherings and team-building events** 👯

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportorder managementproduct returnscustomer feedback documentation
Soft skills
organizationreliabilityempathyproactivitymotivation to helpcommunication