snuggs

Customer Support

• Being the primary point of contact for our customers via email and social media, delivering timely, thoughtful, and solution-oriented support
• Managing customer inquiries related to products, availability, orders, and order changes in Czech, English and German languages (with the support of AI)
• Coordinating closely with our external warehouse partners and logistics providers to ensure smooth order fulfillment and delivery
• Handling product returns, exchanges (size/fit), and claims efficiently
• Collecting, documenting, and sharing customer feedback and insights to help continuously improve our products, processes, and overall customer experience
• Ensuring all customer interactions reflect snuggs’ brand values and contribute to a positive, trust-based relationship with our community
• Actively contributing to the shaping and strengthening of our brand identity through high-quality customer communication and service standards

Customer Care Specialist, Czech-speaking