Support Quality Manager – Deal Support
Samsara
Associate Services Delivery Manager
Snowflake
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Support Solution Architects, Practice Managers and Senior Services Delivery Managers in day-to-day project coordination, including scheduling, status tracking, documentation, and internal communications
- Collaborate with other internal stakeholders such as Consulting Managers, Technical Delivery Directors, Practice Directors and Operations team to ensure projects are smoothly delivered
- Create, update and track project plans, risks, and action logs
- Own project reporting and metrics tracking for customer engagements
- Attend and support customer meetings, capturing notes, follow-ups, and next steps
- Build an understanding of Snowflake’s delivery methodologies, tools, and best practices
- Support delivery documentation including statements of work, project artifacts, and customer onboarding materials
- Participate in internal initiatives to improve delivery operations and customer experience
Requirements
- Up to 3 years of relevant experience in project coordination, consulting, customer success, or delivery support
- Demonstrated strong organizational skills with a keen attention to detail and follow-through skills
- Effective verbal and written communication skills in both English and Spanish
- Comfort working across multiple projects, stakeholders, teams, and tools
- Proactive, curious, and eager to learn
- Familiarity with cloud technologies or enterprise software is a plus
- Bilingual (Spanish and English) required
Benefits
- Be part of a high-impact, fast-paced team that delivers real value to customers
- Gain hands-on experience with cutting-edge data technology
- Learn from experienced delivery leaders and grow your career in tech
- Join a supportive, inclusive, and growth-minded culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project coordinationstatus trackingdocumentationproject plansmetrics trackingcustomer onboardingdelivery methodologiescloud technologiesenterprise software
Soft skills
organizational skillsattention to detailfollow-through skillsverbal communicationwritten communicationproactivecuriouseager to learn