Snowflake

Resource Delivery Manager

Snowflake

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $132,000 - $173,200 per year

About the role

  • Act as owner of the schedule and booking confirmations
  • Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability
  • Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities
  • Maintain resource schedules in PSA system of record
  • Manage collaboration process to borrow and loan resources between regions
  • Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)
  • Work with PS management to implement action plans to resolve issues.
  • Develop and drive best practices around resourcing across the organization
  • Assist with development and implementation of new hire ramp up plans
  • Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
  • Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.

Requirements

  • 5+ years resource management or project management experience in software solutions industry
  • Assertive conflict-resolution and problem-solving skills
  • Highly responsive and customer focused
  • Clear and concise communication in both written and verbal form
  • Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
  • Highly detail oriented and able to work autonomously
  • Ability to manage multiple tasks and tight deadlines with confidence and ease
  • Ability to prioritize and organize workload across multiple groups and time zones
  • Bachelor's degree
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementproject managementdata analysisreport developmentutilization monitoringbest practices developmentnew hire ramp up planning
Soft Skills
conflict resolutionproblem solvingcustomer focusclear communicationdiplomacyattention to detailautonomytask managementprioritizationorganizational skills