Serve as the primary technical owner and trusted advisor for assigned strategic accounts
Build deep familiarity with customer architectures, datasets, use cases, and operational goals
Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
Lead regular health checks, architecture reviews, and proactive improvement initiatives
Identify new use cases and expansion opportunities aligned to customer outcomes
Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios

Requirements

7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
Strong hands-on experience operating production observability platforms
Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
Ability to lead complex technical conversations with practitioners and engineering leadership
Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
A pragmatic, consultative mindset focused on solving real-world production problems.

Benefits

Health insurance
401(k) plan
Paid time off
Flexible working arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SREDevOpsplatform engineeringobservability engineeringproduction observability platformsOpenTelemetrydistributed systemscloud-native architecturesincident responsetelemetry governance

Soft Skills

technical advisoryleadershipcommunicationconsultative mindsetproblem-solving