Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types
Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
Proactively provide input into the development of Practices' policies, procedures and standards
Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
Work with Services Delivery Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
Determine areas for process improvements within both the client and Snowflake

Requirements

7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Track record of delivering on SD revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Ability to speak about the AI/ML model lifecycle specifically the trade-offs and architecture for delivering Gen AI and ML capabilities
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementSnowflake implementationData WarehousingBusiness IntelligenceCloud computingAI/ML model lifecycleGen AIML capabilitiessoftware solutionsdelivery best practices

Soft Skills

communicationclient relationship managementpresentation skillsproblem-solvingcollaborationleadershiporganizational skillsstakeholder managementadaptabilitystrategic thinking