Solutions Engineer

• May be named to several Snowflake customers
• Lead technical pieces of client data warehouse implementations and on-boarding efforts
• Work with Customer Engagement and Delivery resources to ensure technical guidance, project management and functional support
• Collaborate with Product Management, Engineering, Sales, Sales Engineering, and Professional Services teams
• Help clients troubleshoot the implementation of the product within their systems
• Identify, document, triage and track issues to ensure resolution
• Work with Product Management and Support when a scoped implementation or product feature cannot be implemented or does not meet client needs
• Contribute to growth and scalability of Customer Delivery and Training and Education teams through documentation, process optimization, and capability cross-training
• Apply industry/domain/technology expertise to client implementations
• Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

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