Define and drive strategic projects that shape the future of how the CX organization operates.
Collaborate closely across diverse technical and operational teams, acting as the primary facilitator between Solution Engineering, Delivery Services, Support, and Engineering to ensure unified direction.
Identify opportunities for efficiency and lead the adoption of new tools and processes across the organization.
Leverage a multitude of ever-changing AI tools to solve complex business challenges and enhance team capabilities.
Untangle complex problems by applying a logical sequencing of steps to resolve ambiguity and drive progress.
Translate technical requirements into clear operational strategies, ensuring smooth handoffs and alignment between stakeholders.

Requirements

Bachelor’s Degree in Computer Science, Engineering, Physics or Math, or related technical disciplines, or demonstrated prior experience in technical fields.
5 years or more of hands-on technical experience with Cloud technologies with a strong ability to learn quickly and adapt to new technologies.
"Troubleshooter Mindset": The ability to break down complex problems and provide a clear, logical sequence of actions to resolve them.
Experience with AI/ML tools and how they can be applied to operational workflows (e.g., LLMs for knowledge management, automation agents).
Data Analysis Proficiency: Ability to use SQL or BI tools (like Tableau or Snowflake) to derive insights and back up decisions with data.
Self-starter mentality: You are self-driven and comfortable defining your own path in a fast-paced environment where requirements may change.
Curiosity: A genuine desire to understand how things work and how they can be improved.
Strong communication skills: You are a team player who can effectively communicate with both technical and non-technical stakeholders.

Benefits

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data
Snowflake employees must abide by the company’s data security plan as an essential part of their duties
It is every employee's duty to keep customer information secure and confidential

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Cloud technologiesAI toolsMachine LearningData AnalysisSQLBusiness Intelligence toolsTableauSnowflakeProblem-solvingOperational strategies

Soft Skills

Troubleshooter MindsetSelf-starter mentalityCuriosityStrong communication skillsTeam playerAdaptabilityCollaborationLogical sequencingFacilitationEfficiency improvement

Certifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in EngineeringBachelor’s Degree in PhysicsBachelor’s Degree in Math