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Tech Stack
About the role
- Oversee spa operations and ensure a high-end customer experience
- Overall management of the spa and smooth execution of daily operations
- Lead and motivate treatment and reception teams
- Organize staff schedules and ensure adherence to protocols and brand standards
- Manage bookings and customer relationships, including handling complaints and implementing customer retention initiatives
- Monitor spa performance including revenue, costs and profitability
- Oversee inventory and ordering
- Develop business by selling treatments and products, implementing commercial initiatives and promoting the spa
- Ensure compliance with hygiene and safety standards, and maintain cleanliness and proper functioning of facilities
Requirements
- Proven experience managing a luxury spa
- Excellent management skills and a strong customer service orientation
- Operational approach with a strong hands-on presence on the floor
- Proficiency with IT tools and spa management software
- Prior experience working at a spa reception
- Excellent command of English (spoken and written) required; additional languages are a plus
Benefits
- Accommodation provided
- Permanent contract (CDI) with a minimum 2-year commitment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
spa managementcustomer retentioninventory managementrevenue managementcost managementprofitability analysishygiene standardssafety standards
Soft skills
management skillscustomer service orientationleadershipteam motivationorganizational skillscommunication skills