SNOW GROUP

Manager

• Oversee spa operations and ensure a high-end customer experience
• Overall management of the spa and smooth execution of daily operations
• Lead and motivate treatment and reception teams
• Organize staff schedules and ensure adherence to protocols and brand standards
• Manage bookings and customer relationships, including handling complaints and implementing customer retention initiatives
• Monitor spa performance including revenue, costs and profitability
• Oversee inventory and ordering
• Develop business by selling treatments and products, implementing commercial initiatives and promoting the spa
• Ensure compliance with hygiene and safety standards, and maintain cleanliness and proper functioning of facilities

Spa Manager