SNL Painting, Inc.

Operations

• Partner with software vendors to refine and troubleshoot CRM, estimating, production, and billing applications.
• Generate ad hoc reporting, including job-costing, financial analysis, and overall job profitability tracking.
• Develop agendas and lead the weekly Production meeting, monthly Crew Leader meeting, and monthly All-Team meeting.
• Answer and route incoming field calls and provide temporary coverage for key internal roles when team members are on PTO.
• Drive tactical execution of ad hoc strategic initiatives for the CEO and collaborate with the CEO and CFO on annual budget development.
• Define, test, and implement standard operating procedures (SOPs) for field painters and office staff to ensure a consistent, high-quality client experience.
• Audit production software against QuickBooks Online (our source of truth); identify bugs or discrepancies and collaborate with software vendors to deploy fixes.
• Collaborate with the operations team to forecast labor needs; manage the end-to-end hiring and onboarding pipeline via our HR platform.
• Act as the primary liaison with our outsourced HR firm and ensure the Employee Handbook remains updated.
• Manage and maintain the company’s OSHA safety program and mandatory record-keeping.
• Oversee marketing plan execution and lead monthly meetings with our marketing agency.
• Review and approve blog posts, social media content, and vendor inquiries.
• Identify and secure clients for video testimonials.

Operations & Integration Manager