Snic Solutions

Manufacturing Software Support Specialist

Snic Solutions

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Tech Stack

SQL

About the role

  • Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
  • Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations.
  • Collaborate with development and product teams to address complex technical challenges.
  • Assist in the implementation and configuration of software solutions to meet specific client requirements.
  • Conduct system testing, debugging, and validation during deployment phases.
  • Deliver end-user training on manufacturing software applications.
  • Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.
  • Gather customer feedback to identify software improvement opportunities.
  • Ensure adherence to industry and client-specific compliance standards.

Requirements

  • 2–5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
  • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
  • Proficiency in SQL, databases, and system configuration.
  • Familiarity with manufacturing processes and workflows.
  • Basic programming/scripting knowledge is an advantage.
  • Willingness to travel for on-site client support if required.
  • English Language Proficiency - Business or Native Proficiency.
Benefits
  • Opportunities for continuous learning, growth, and career advancement
  • A collaborative and inclusive work environment aligned with our core values.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdatabasessystem configurationprogrammingscriptingsoftware testingdebuggingvalidationtechnical supportmanufacturing software solutions
Soft Skills
collaborationproblem-solvingcustomer servicecommunicationtrainingdocumentationfeedback gatheringadaptabilityattention to detailwillingness to travel
Certifications
Bachelor's degree in EngineeringBachelor's degree in Computer ScienceBachelor's degree in Information Systems