Snic Solutions

Customer Support

• Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
• Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations.
• Collaborate with development and product teams to address complex technical challenges.
• Assist in the implementation and configuration of software solutions to meet specific client requirements.
• Conduct system testing, debugging, and validation during deployment phases.
• Deliver end-user training on manufacturing software applications.
• Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.
• Gather customer feedback to identify software improvement opportunities.
• Ensure adherence to industry and client-specific compliance standards.

Manufacturing Software Support Specialist