SnapStream

Lead IT Operations Engineer

SnapStream

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Senior

Tech Stack

AWSCloudDNSLinuxSwitchingUnix

About the role

  • - Lead SnapStream’s day-to-day IT operations, ensuring reliable, secure access to core tools and services
  • - Help oversee the health of our cloud infrastructure and data facilities
  • - Serve as the primary escalation point for customer facing Technical Support, owning environmental issues; networking, identity/SSO, permissions, and infrastructure related problems that require deep technical expertise and driving them to resolution.
  • - Partner with Engineering/Product on escalations: provide high quality repro steps, logs, timelines, and impact summaries; drive fixes and workarounds
  • - Own and maintain internal application integrations and automations that keep business data flowing reliably between systems, ensuring accurate, timely information for teams across the company
  • - Identify recurring issues and implement preventative improvements (automation, tooling, process changes, training)
  • - Maintain and improve documentation: runbooks, KB articles, escalation playbooks, and internal SOPs
  • - Participate in an on-call rotation for critical issues, with defined response expectations and ownership of incident triage, vendor coordination, and post incident follow up
  • - This role will include people management responsibilities, including a small number of direct reports

Requirements

  • - 5+ years in a technical role providing SME support for infrastructure and networks
  • - Excellent written, verbal, and interpersonal communication; able to write clear tickets, runbooks, and updates
  • - Proven ability to manage multiple priorities with strong planning, organization, and follow-through
  • - Self-directed, proactive, and comfortable operating in ambiguity
  • - Cloud experience required, preferably AWS (compute, storage, networking, IAM, and monitoring/logging fundamentals)
  • - Deep knowledge of networking and hardware (DNS/DHCP, VPNs, routing/switching, Wi-Fi, TLS/certs; endpoint/server troubleshooting)
  • - Strong Windows Server administration and troubleshooting experience, including Active Directory/group policy concepts, DNS/DHCP, user/access management, remote administration (RDP/PowerShell), patching, and diagnosing service/authentication issues end-to-end
  • - UNIX/Linux skills (shell, services, permissions, log analysis)
  • - Experience with our core tools: Okta, Google Workspace, Slack, Jira, Freshdesk, CrowdStrike (or similar)
  • - Periodic on-site presence at our data facilities is required to support infrastructure, networking, and equipment needs
  • - Able to lift up to 50 lbs (with or without reasonable accommodation)
  • - **Video, streaming, or video transport experience is a significant plus (e.g., RTMP/SRT, multicast, transcoding, captions)**
Benefits
  • We know you’re looking for more than just a job. At SnapStream, we invest in our people by offering a comprehensive benefits package and meaningful opportunities for growth.**
  • - **Learn** from and collaborate with a talented, focused team
  • - **Be part of building something meaningful** with real impact
  • - **Comprehensive health coverage**, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
  • - **Paid time off and paid parental leave **to support work-life balance
  • - **401(k) retirement plan **with company matching
  • - **Enjoy flexibility and collaboration** in an intentional, remote-first work environment equipped with the tools and technology you need to succeed **
  • SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructurenetworkingidentity/SSOWindows Server administrationActive DirectoryUNIX/LinuxDNSDHCPVPNsvideo transport
Soft Skills
communicationplanningorganizationfollow-throughself-directedproactiveoperating in ambiguitypeople management