SnapStream

Customer Success Manager

• Proactively build and manage strong customer relationships by understanding business goals and driving successful outcomes with SnapStream
• Own a portfolio of customers, driving adoption, retention, and expansion, while managing renewals and upsells
• Increase customer retention through regular tactical check-ins and strategic business reviews to ensure alignment on objectives and outcomes
• Develop deep expertise in SnapStream and advise customers on relevant features and best practices to maximize product value
• Partner with the Implementation Manager during onboarding to support customer goals and accelerate adoption
• Monitor customer usage and health, proactively identifying risks and executing plans to improve outcomes and prevent churn
• Collaborate cross-functionally and communicate customer feedback to internal teams such as Product, Engineering, Sales, and Marketing