Snapsheet Inc

Strategy and Implementation Manager

Snapsheet Inc

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $110,000 - $140,000 per year

About the role

  • Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
  • Lead end-to-end implementations for global insurance carriers
  • Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
  • Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
  • Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
  • Lead integration and configuration discussions with technical support as needed
  • Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
  • Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
  • Drive proactive communication with customers and internal stakeholders
  • Gather and translate customer feedback into product and enhancement recommendations
  • Leverage competitive insights and best practices to improve client outcomes and grow the business

Requirements

  • Bachelor’s degree in a business-related field
  • 3–5+ years of experience in customer-facing, project or client management roles
  • Strong understanding of how business strategy impacts operating models
  • Excellent written and verbal communication skills
  • Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment
  • Experience working with cross-functional teams
  • High EQ, intellectual curiosity, and action-oriented mindset
  • Proficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite, Confluence, Jira)
Benefits
  • Remote working environment - your new commute is however long it takes to walk to your desk!
  • Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
  • Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
  • Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementation planningcustomer metrics analysisautomationintegrationconfiguration
Soft Skills
communicationorganizational skillsproactive mindsetclient managementcross-functional collaborationhigh emotional intelligenceintellectual curiosityaction-oriented
Certifications
Bachelor’s degree in business-related field