Snapsheet Inc

Total Loss Settlement Manager

Snapsheet Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Spark

About the role

  • Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
  • Drive adjuster results to meet client KPIs.
  • Own team quality.
  • Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement.
  • Complete call quality assessments.
  • Own people and HR-related tasks and disciplinary actions
  • Assist in hiring and onboarding
  • Work together with management to forecast department needs and success
  • Serve as a key point of contact for customer or client escalations.
  • Manage incoming communications from adjusters, insureds, and/or claimants.
  • Ensure full file resolution of escalated claims
  • Owns escalations of files and assists with resolution where necessary.
  • Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
  • Provide development opportunities for employees to help them reach the next level in their career.
  • Spark teamwork through competitions, incentives and more to hit large goals.
  • Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
  • Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
  • Analyze data and metrics to make best practices and innovating on where the team improve
  • Provide close guidance and sufficient training for less-experienced estimators
  • Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

Requirements

  • Must be currently in leadership of total loss settlements with an insurance carrier
  • Must have a working understanding or background in estimating and evaluating total losses
  • Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
  • 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
  • 1+ year of Total Loss Settlement team leadership with proven results
  • Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
  • Thorough understanding of automobile terminology and vehicle construction.
  • Working experience of estimating platforms: Mitchelle, CCC One, Audatex
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Suite
  • Proficient in data analysis and reporting
  • Detail-oriented and organized, with a commitment to delivering accurate and timely results
  • Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
  • Team player with positive attitude and ability to work well with others
  • Ability to work independently and manage time efficiently in a virtual work environment
Benefits
  • Remote working environment - your new commute is however long it takes to walk to your desk!
  • Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
  • Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
  • Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
total loss settlementsestimatingevaluating total lossesUPD estimatesparts coststotal loss classificationfraud detectiondata analysisreportingautomobile terminology
Soft skills
leadershipcommunicationnegotiationteamworkdetail-orientedorganizedindependenttime managementcoachingproblem-solving