SnappyCX

Personal Injury Case Manager, Bilingual – Spanish & English

SnappyCX

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Support client intake, lead screening, case documentation, and coordination between clients and attorneys.
  • Ensure a smooth transition from initial inquiry through active case handling while maintaining accurate records and high-quality client communication.

Requirements

  • Handle incoming calls, emails, and online inquiries from prospective personal injury clients in both English and Spanish.
  • Conduct initial case screenings based on the firm’s qualification criteria.
  • Collect detailed and accurate case information during intake conversations.
  • Clearly explain next steps, intake requirements, and general legal processes to clients.
  • Accurately enter and maintain client and case information in the firm’s case management system.
  • Ensure intake notes, client communications, and supporting documents are properly recorded.
  • Update case files as new information becomes available or case status changes.
  • Maintain and update the firm’s lead tracking system to reflect the current status of all inquiries.
  • Proactively follow up with English- and Spanish-speaking leads to obtain missing information or documentation.
  • Schedule consultations between qualified clients and attorneys.
  • Assist with basic paralegal tasks related to personal injury cases.
  • Support attorneys with file organization, document requests, and case-related follow-ups.
Benefits
  • Fluency in both Spanish and English (spoken and written) is required.
  • Previous experience in personal injury intake, legal case management, or paralegal support preferred.
  • Strong communication and interpersonal skills across diverse client populations.
  • High attention to detail and strong organizational skills.
  • Experience using legal case management or CRM systems.
  • Ability to handle sensitive information with discretion and professionalism.
  • Strong follow-up skills and ability to manage multiple cases simultaneously.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case documentationclient intakelead screeningcase management systemlead tracking systemparalegal tasksfile organizationdocument requests
Soft Skills
client communicationorganizational skillsattention to detailproactive follow-upbilingual communication