Snappy Kraken

Customer Success Manager

• Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.
• Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI.
• Support the renewal process by reinforcing value and client outcomes.
• Lead onboarding, campaign preparation, approvals, and timely content publication.
• Provide insights and suggestions to help clients make the most of the program.
• Build strong client relationships through regular communication (chat, phone, email, video).
• Maintain accurate client records in our CRM.
• Work with the Freedom360 Program Lead to improve processes and client experience.