Account Manager

Snappt Inc

full-time

Posted on: 1/11/2026

Location Type: Remote

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💰 $80,000 - $85,000 per year

About the role

Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention
Leverage a combination of high touch support and automated campaigns to help customers achieve their business goals
Develop a strong understanding of the multi family industry to provide customers strategic guidance through thought leadership
Monitor and action on account health for your book of business through data analysis
Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business
Create and execute executive business reviews on a recurring basis
Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions
Work closely with Sales, Marketing, Product, and our Operations teams to align Customer Success initiatives with overall business objectives.
Continuously analyze current processes and identify areas to optimize and streamline business operations.
Participate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or services.

1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients.
A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed.
Strong data analysis skills to interpret customer metrics and drive data-informed decisions.
An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions.
Willingness to work collaboratively with cross functional teams and be the voice of the customers when sharing customer feedback.
Ability to travel 25%-35% of the time.
Previous experience in the multifamily industry or property tech is a plus.

Benefits

100% employer-paid medical for employees, 50% for dependents (based on Gold plan pricing)
Open PTO
50% 401k match up to 6% for a total max employer contribution of 3% (eligible to contribute after six months of employment)
12 weeks paid parental leave, plus an additional two weeks part-time at full pay to transition back to work.
Annual Retreat at a resort just to get to know each other
Company recognized Holidays New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Indigenous Peoples Day, Veterans Day, Thanksgiving, Native American Heritage Day, Christmas

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisaccount managementcustomer metrics interpretation

communication skillsrelationship buildingcustomer-centric mindsetflexibilityproblem solvingcollaborationempathy