snappi

Support Engineer

• Provide first and second-level support to end-users for hardware, software, and cloud-based services.
• Troubleshoot and resolve incidents related to Windows and MacOS environments, Office 365 applications, and other enterprise software.
• Support IT Operations Team.
• Respond to and resolve helpdesk tickets within established SLAs.
• Manage and maintain user accounts, groups, and roles within Entra ID (Azure AD).
• Assist with single sign-on (SSO) configurations and troubleshoot authentication issues.
• Implement and enforce security policies, such as multi-factor authentication (MFA) and conditional access.
• Administer and support Office 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and other related applications.
• Troubleshoot Office 365 connectivity and synchronization issues.
• Manage and deploy devices using Microsoft Intune.
• Provide basic network troubleshooting, including LAN/WAN connectivity and wireless access points.
• Set up, maintain, and troubleshoot conference room equipment, including video conferencing systems, projectors, and other AV equipment.
• Monitor and respond to security alerts and assist in the investigation of potential security incidents.
• Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations.
• Provide training and support to end-users to improve their IT literacy and reduce recurring issues.

IT Support Engineer

Data Scientist

• End-to-end data platform: ingestion, pipelines, architecture, quality, and governance
• Business intelligence and management reporting
• Regulatory data reporting to the Bank of Greece and ECB
• Data Governance framework: policies, lineage, stewardship, and GDPR alignment
• Credit scoring models, AI/ML underwriting capabilities, and financial resilience metrics
• Data team performance, development, and professional standards

IT Support Engineer

Head of Data