Helpdesk Team Leader
OrderEase
Program Analyst, Customer Affairs
SnapIT Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • Kansas, Missouri
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage and oversee multiple customer programs, including Critical Needs Program and Rehousing Program
- Track, process, and maintain program-related paperwork and applications, including CCB updates, customer communications, records management, and reporting
- Develop messaging and drive education efforts internally and externally to promote programs
- Provide timely reporting on program activities (monthly, quarterly, and annually)
- Conduct targeted outreach to low-income and elderly customers, providing program options and resources to assist with energy bill payments
- Provide in-person support and education at customer-facing locations, including the KC Connect center
- Collaborate with Customer Affairs Advisors to maintain records, coordinate activities, and manage educational collateral
- Partner with cross-functional teams to identify opportunities to maximize customer reach and impact
- Engage directly with customers and community stakeholders, providing education and support to improve access to essential resources
Requirements
- Bachelor’s degree preferred, ideally in Communications, Business, or a related field
- Minimum 2 years of experience in customer service, operations, or public affairs
- Proven success in customer-facing roles
- Demonstrated stakeholder engagement and experience working with community organizations and external partners
- Strong interpersonal and relationship-building skills
- Effective problem-solving abilities with sound judgment
- Excellent verbal and written communication; confident in public speaking and community engagement
- Proficiency in Microsoft Office Suite; familiarity with CCB is a plus
- Willingness to work flexible, extended, and non-traditional hours
- Ability to travel locally and statewide across Missouri and Kansas
