Leverage marketplace knowledge and data analytics to find and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible
Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform
Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Requirements

Bachelor’s Degree in STEM or equivalent industry experience
1+ years work experience in digital advertising, analytics, operations, or a related field
Proficient in the use of SQL for retrieving data from and analysing complex datasets
Understanding of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale
Experimental approach to issue investigation, mitigation, and resolution
Experience with agile product development lifecycle using Jira or similar software
Experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.)
Excellent verbal and written communication skills with high attention to detail
Project management skills, identifying problems areas, designing solutions, and driving them to completion
Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)

Benefits

paid parental leave
comprehensive medical coverage
emotional and mental health support programs
compensation packages that let you share in Snap’s long-term success!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythondata analysisdata visualizationQAUATagile product developmenttrend analysisissue resolutionprogrammatic ad buying

Soft Skills

communicationattention to detailproject managementproblem solvingcustomer advocacytraining organizationanalytical thinkingcollaborationprioritizationexperimental approach